Shipping International? Check out the international section on our shipping page
Manduka accepts the following forms of payment for purchases:
Manduka.com uses Shopify Secured Checkout encryption to scramble credit card information so that customer transactions are safe and secure.
No - we do not offer the possibility to place orders over the phone with us, as we do not take payment information over the phone. At this time we only accept orders that are placed via our online ordering system by credit card, PayPal, Apple Pay, or Afterpay.
If you are trying to make a purchase with a credit card and the purchase is denied, please reach out to your bank.
If you are trying to make a purchase through PayPal and your purchase is denied, please reach out directly to PayPal
Due to an automatic ordering system, order cancellations are not possible once an order has been placed.
Please reach out to our Customer Care Team at info@manduka.com for a prepaid return label to return your order for a refund.
If we have received your order an order confirmation will be sent to your email address. If you do not receive an email from us, then please check your spam folder. You can also reach out to our Customer Care Team at info@manduka.com or by calling 1.877.MANDUKA, M-F 8am to 5pm. You will receive a separate shipping confirmation when your order is shipped from our warehouse.
An order confirmation may take a few hours due to the payment authorization process. Please check your junk/spam folder in case the order confirmation got filtered away from your regular inbox.
If you have still not received your order confirmation, please email info@manduka.com for further help. If you have placed your order on Friday afternoon or during the weekend, please note that your order will not be shipped out until the following business day.
No - due to an automatic ordering system, order modifications are no longer possible once your order has been placed online.
Please reach out to info@manduka.com or call our Customer Care Team at 1.877.MANDUKA, M-F 8am to 5pm, so that we can assist you with a return.
We reserve the right to cancel orders if a product was unavailable due to a stock discrepancy at the moment of purchase or if a promotional discount was applied inappropriately. If this occurs, we will reach out to you directly.
Please note that Manduka does not offer Tax-free purchases or tax-exempt status for direct orders. The sales tax will vary by state and be applied automatically. If your state does not charge sales tax, then no sales tax will be added to your order. For more information regarding Sales Tax rates in the US, click here.
If you created an account, you can use the directions below to view your order information:
1. Log into your account here.
2. Your Account Dashboard will show recent orders upon log-in. For older orders, click My Orders in the navigation on the left hand side of the page.
4. Click View Order on the specific order you're inquiring about.
If your order is not visible in your account, or you made an order as a Guest, please contact us by email at info@manduka.com or by phone at 1.877.MANDUKA, 8am to 5pm Pacific Time.
To unsubscribe, you can select the "unsubscribe" button at the bottom of one of our newsletter emails to opt out. Alternatively, you can email our Customer Care Team at info@manduka.com.
Manduka Canada ships within Canada.
For orders shipping to the United States, please visit our US website.
For orders shipping to Europe, please visit our EU website.
For more information about international orders, visit our US Shipping page here.
Are you using a coupon code? Then it is likely that you order total dropped below $175 after you applied the discount. The free shipping is only for orders over $175 after discounts are applied and before tax is added.
For more information, please see our Shipping Policies here. For additional questions about shipping costs being applied at checkout, please reach out to our Customer Care Team at info@manduka.com.
If you made a mistake with your shipping details, please reach out to our Customer Care team right away by calling us at 1.877.MANDUKA, M-F 8am to 5pm Pacific Time, or by sending an email to info@manduka.com, and we will help you to the best of our ability. Please note, we are unable to adjust addresses if the order has already shipped out from our warehouse.
Our warehouse can process orders within 24-72 business hours and ship via FedEx or Canada Post. You’ll receive the tracking information via email once the order ships. Then you can use the tracking number to see when your order will arrive.
Orders received before 12:30pm Pacific Time on a business day will most likely be shipped the same day. Orders received after 12:30pm Pacific Time will be shipped the following business day. Orders placed on a Friday afternoon or during the weekend will be shipped the following business day. Kindly note, during holidays and peak volume times, it may take additional time to fulfill your order.
Once your order is shipped from our warehouse, you will receive a shipping confirmation email with a tracking number so that you can track your package while it is on its way to you.
Packages are sometimes redirected back to our warehouse in British Columbia, this can occur due to the following reasons:
If you see that your package has been redirected via your tracking number, then please reach out to info@manduka.com or by calling our Customer Care Team at 1.877.MANDUKA, M-F 8am to 5pm Pacific Time, and so that we can assist you.
You will receive a shipping confirmation email with a tracking number once your order ships from our warehouse, so you can follow the progress of your delivery. We ship our orders through FedEx and Canada Post.
Our aim is to fulfill and ship your order as soon as possible, once your order has been shipped, you will receive a shipping confirmation email with the FedEx tracking number.
If FedEx or Canada Post is showing that your package was delivered according to the tracking number, but you haven't received the paclage, please reach out to our Customer Care Team at info@manduka.com or by calling us at 1.877.MANDUKA, 8am to 5pm Pacific Time.
If the status of your tracking number is showing as pending and has not changed in a few days, please reach out to our Custoemr Care Team.
We will contact FedEx or Canada Post to open an investigation regarding your missed or delayed package. On the rare occasion that the package is deemed lost, we will find an appropriate solution.
First, please ensure that the package was not damaged during transit or tampered with. Second, double check that you have unpacked all product(s) from the package. When possible, our warehouse packs items within or around softer articles to minimize damage during transit.
If the item(s) is not found, please contact our Customer Care Team at info@manduka.com or 1.877.MANDUKA, 8am to 5pm Pacific Time, so that we can assist you!
Please contact our Customer Care Team at info@manduka.com or 1.877.MANDUKA, 8am to 5pm Pacific Time, so that we can assist you!
Lost Shipment/Signature Required Guidelines
Manduka is not responsible for lost, stolen, or misdelivered packages. To ensure the safety of large or expedited orders, we require a signature upon delivery for all orders over $500 or shipped via expedited Service.
Domestic Orders
Our warehouse processes online orders between Monday and Friday. Online orders placed with Home Delivery will be delivered Tuesday-Saturday. Online orders placed with expedited shipping will be delivered Monday-Friday. Orders placed after 12:30pm (Pacific Time) will not be processed until the following business day.
Please be mindful of holidays as shipping carriers are closed on select days, and the volume of orders received increases and extends time in transit. For a complete list of all Canada Holidays observed by FedEx and Canada Post, please feel free to visit their website. Weather conditions may effect transit times as well.
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.
Manduka uses FedEx and Canada Post. FedEx does not deliver to PO Box address, so please use an alternative physical address to receive your order if you selected FedEx expedited shipping.
Please note, certain orders are not eligible for free shipping. Shipping costs are dependent upon the weight of the package.
How to return my items? Easy! Follow the steps below:
1. Simply fill out the return form and place it in your package
2. Call or email our Customer Care Team at info@manduka.com or 1.877.MANDUKA, 6am to 5pm Pacific Time, to obtain a prepaid FedEx label to return your package.
3. Affix the prepaid shipping label to the outside of your package
4. Drop the package off to the FedEx nearest you, and we will process your return within 10-15 business days of receipt.
Yes, Manduka offers free returns for orders within Canada. Manduka offers a prepaid FedEx return label for orders within 30 days of receipt.
Please note that the shipping cost on the outbound shipment is not refundable. Purchases made anywhere other than Manduka.com are not eligible for our return policy. If you have any questions, please feel free to contact our Customer Care Team by email at info@manduka.com or by calling 1.877.626.3852, 8am to 5pm Pacific Time.
Manduka does not provide direct exchanges. We kindly ask you to return your order within 30 days, and we will refund you for your original purchase so that you can place a new order on https://ca.manduka.com/ at your own convenience.
Once your return is received at our warehouse, it will take approximately 10-15 days to process the return and refund your original form of payment.
Please note all items are subject to inspection. (If the returned items do not pass inspection, a Customer Care Team member will be in touch and the package may be return to you.) Please note that the shipping cost on the outbound shipment is not refundable. Purchases made anywhere other than Manduka.com are not eligible for our return policy.
If you have any questions, please feel free to email info@manduka.com or call our Customer Care Team at 877.626.3852, M-F, 8am to 5pm Pacific Time.
No - Manduka provides prepaid FedEx return labels to return your package.
No - Please note that the shipping cost on the outbound shipment is not refundable.
No - We are unable to accept products purchased from other retailers. Please reach out to the retailer you purchased from with any inquiries regarding your purchase, as these items are subject to the retailers' own return policies.
If you should experience an issue with a product then please call or email our Customer Care Team at 1.877.MANDUKA, M-F, 6am-5pm Pacific Time.
Please note, if you purchased your product from another retailer than manduka.com, please address your concern to the retailer you purchased it from.
Price Adjustment Policy
Manduka offers a one-time price adjustment if an item is marked down within 30 days of your order date.
PLEASE NOTE: "Final sale" items are not eligible for a price adjustment.
To request a price adjustment within 30 days of placing your order, email us at mail us at info@manduka.com or call 1.877.626.3852. Please have your order number ready if you call (it's on your invoice) or include it in your email message. If your purchase is eligible for a price adjustment, we refund the difference to your original form of payment.
Manduka is committed to providing the highest level of customer care. We gladly accept returns for a refund within 30 days of receipt or 45 days during end of year holidays (11/21-12/31). Please note that the shipping cost on the outbound shipment is not refundable. Purchases made anywhere other than Manduka.com are not eligible for our return policy. Please note all items are subject to inspection, and the package may be returned to you if the guidelines below are not followed.
If you have any questions, please feel free to reach out to Customer Care Team by email at info@manduka.com or phone at 877-626-3852, M-F, 6am-5pm.
RETURN POLICY DETAILS
Yoga Mat Returns
All yoga mats have a 30-day satisfaction guarantee, and PRO Series mats have a 90 day satisfaction guarantee. Returns must be free from damage and dirt/marks.
If you have a faulty item please contact us at info@manduka.com and include a photo of the defect, and we will provide a pre-paid shipping label. Our return policy does not cover damage caused by sun exposure (natural rubber mats), improper use, or accidents.
Props Returns
The following returns are not accepted:
Apparel Returns
The following returns are not accepted:
Bundle Returns
At this time we are unable to accept partial returns on bundles. If you have a faulty item, please contact us at info@manduka.com.
If you purchased your mat through Manduka.com and are within the return window (90 days for PRO Series mats and 30 days for all other Manduka mats), please reach out to our Customer Care Team. You can absolutely return your mat, even if it has been used.
How to return my items? Easy! Follow the steps below:
1. Simply fill out the return form and place it in your package.
2. Call or email our Customer Care Team at info@manduka.com or 1.877.MANDUKA, 6am to 5pm Pacific Time, to obtain a prepaid FedEx label to return your package.
3. Affix the prepaid shipping label to the outside of your package.
4. Drop the package off to the FedEx nearest you, and we will process your return within 7-10 days of receipt.
We do not have any running promotions or first order discounts on our website at this time. If you are looking for exclusive discounts we recommend:
To redeem a discount code:
1. When you are ready to check out, click the shopping bag at the top right of your screen and then View Cart.
2. In the payment step of the checkout, below your cart on the right-hand side, there is a Discount Code box.
3. Hit Apply and look for the discount to apply in your total on the right-hand side of the screen, before continuing.
4. Please note that the majority of our promotions cannot be combined with other offers or discounts. It is always great to check the terms and conditions for specific rules and order eligibility.
No - We are unable to apply discount codes to past purchases.
If you receive a message saying that your coupon code is invalid, it could be due to any of the following reasons:
Please reach out to our Customer Care Team if you have futher questions by emailing info@manduka.com and including your coupon code.
Wonderful you have a Manduka Gift Card!
Simply apply the Gift Card code to the 'Gift card or discount code' field on the right side of your browser during check-out. Once you apply the code it will automatically adjust the pricing of your order.
If you would like to know the balance left on your Gift Card, please reach out to our Customer Care Team at info@manduka.com with the email on the Gift Card.
If you have received a Gift Card, then you are welcome to use this on our entire range of products!
Gift cards purchased on the US website can only be used for the US website, and cannot be used on the Canada or EU websites.
Gift cards purchased on the Canada website can only be used on the Canada website; and those purchased on the EU website, can only be used for the EU website.
Gift cards cannot be used with the Teacher PROgram or for Wholesale Accounts. To use your gift card, you will need to check out as a guest instead of logging into your PROgram or Wholesale Account.
Yes - you can return product purchased with a Gift Card. For more information on our Return Policy, please see our Returns Page.
Great question! If you purchased an order using a gift card, and you return items from that order or the entire order, a new gift card will be issued for the refunded amount.
If you can't find your Gift Card, please reach out our Customer Care Team at info@manduka.com, so that we can assist you.
Gift Cards cannot be redeemed for cash, cash equivalent or be returned. However, the Gift Card does not have any expiration date! You can wait to use the Gift Card until you find a product you love.
Gift cards are final sale purchases, and cannot be returned for a refund.
No, promotional offers and discounts cannot be applied to purchase a gift card.
Gift cards do not expire!
Our Manduka Teacher PROgram is intended for certified yoga instructors. To apply, click here. PROgram Terms and Conditions